Privacy Policy

We at Shri Krishna Hrudayalaya are providing online registration for preventive & promotional packages through our website . The following terms and conditions govern all the transactions with respect packages and refund all other transactions through the website or through its authorized third party websites. Shri Krishna Hrudayalaya services available on the Website do not in any way constitute an invitation or recommendation to avail the consultation Services or preventive packages. The services provided through the Website are not intended in anyway to be a substitute for face to face consultation with a doctor. Shri Krishna Hrudayalaya advises the users to make an independent assessment in respect of its accuracy or usefulness and suitability before making any decision in reliance hereof. Terms ‘you’ and ‘your’ hereafter refers to the user both registered and unregistered who is using/browsing through the Shri Krishna Hrudayalaya website ( and/or partner websites and/or availing any of the services from Shri Krishna Hrudayalaya.

Availability, Appointment, Rescheduling, Free review, and/or Cancellation:

  1. Confirmation of your appointment with a specific doctor/physician, as per his/her availability, shall be sent to you via SMS and/or email. Shri Krishna Hrudayalaya reserves the right to reschedule or cancel an appointment without any prior notice
  2. The time provided for a consultation to you is indicative and actual consultation time may change depending on the consulting Doctor’s discretion
  3. Your consulted Physician reserves the right to provide Post consultation free review
  4. Consultations can be booked, rescheduled, or canceled only within the stipulated time limits mentioned below:

Information and Documents required:

  1. You are solely responsible for the medical, health, and personal information you provide at Shri Krishna Hrudayalaya. The advice of the doctor will depend upon the information you provide in Shri Krishna Hrudayalaya.
  2. User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to the condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, cardholder name, and other relevant details
  3. Shri Krishna Hrudayalaya services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use
  4. If the information provided by you is false/deceptive/inaccurate or misleading, Shri Krishna Hrudayalaya reserves the right to cancel your appointment/registered package without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
  5. The information provided by you can be kept with Shri Krishna Hrudayalaya indefinitely and can be used without revealing your identity

Equipment and connectivity requirement:

  1. The services available on the website shall be provided to you via Whatsapp, Phone, or as an offline review through e-mail.
  2. You understand and acknowledge that there will not be any physical examination involved and the online opinion shall be provided remotely. The opinion delivered by our team shall solely be based on the verbal communication between our team member and the patient and the test reports and other information provided/uploaded by you on the website
  3. Shri Krishna Hrudayalaya or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment/interpretation error/perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Shri Krishna Hrudayalaya.
  4. Shri Krishna Hrudayalaya Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases


Shri Krishna Hrudayalaya, like many other websites, uses “Cookies”. Cookies are small data files that a Website stores on your web browser. These are used for the purpose of storing your preferences previous activities browsing activities, profiling, and tracking behavior on this Website. By visiting Shri Krishna Hrudayalaya website you acknowledge, accept and expressly authorize Shri Krishna Hrudayalaya for the placement of Cookies on your web browser.

Electronic Payments/ Refunds:

  1. Shri Krishna Hrudayalaya offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees.
  2. Shri Krishna Hrudayalaya shall not be liable in any manner whatsoever, if incorrect or inaccurate credit/debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit the third party to use your password or other means to access your account
  3. Shri Krishna Hrudayalaya shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and/or required by law regulation or court order
  4. Refunds will not be made against any online transaction.
  5. Shri Krishna Hrudayalaya reserves the right to modify/implement a new pricing structure at any time before billing you for your initial payment or future payments

Use of content & Copyright:

  1. Shri Krishna Hrudayalaya owns the website as well the intellectual property contained thereon including all programs, processes, designs, software, technologies, trademark, trade names, inventions and materials therein and all the services offered by the doctors/ physicians or others on the Website
  2. You shall not use the content available on the website without the prior written permission of Shri Krishna Hrudayalaya

Privacy and Security:

  1. Shri Krishna Hrudayalaya uses secure encryption technology to keep your information safe and secure at all times. Shri Krishna Hrudayalaya is committed for maintaining the privacy of the information uploaded by you on the website and complies with the industry-standard security safeguards to secure the website and the information provided/uploaded by you
  2. Shri Krishna Hrudayalaya uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security


You agree and undertake to indemnify and keep indemnified Shri Krishna Hrudayalaya, the concerned doctor/physician and Shri Krishna Hrudayalaya for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Shri Krishna Hrudayalaya may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account